Notes attached to the client record
Free-text notes per client, visible to the practitioners who need them and not to those who do not.
For clinics & aesthetics
Practitioner time, client records and access control that stands up.
Clinics need what salons need, plus a record that means something and an access model you can explain to a regulator.
Every visit, attached to a person
Real availability, not a request form
The part you only notice when it is missing
Today at the studio
Live record
09:00
90-min appointment · Practitioner Maya
Room 2 · Returning client
Deposit protected
10:30
60-min appointment · Practitioner Noa
Room 1 · Notes on record
Reminder sent
12:00
30-min consultation · Practitioner Daniel
Room 2 · First visit
New client record
Illustrative sample — your hours, staff and rooms.
The daily friction
What actually goes wrong running clinics and aesthetics practices
Notes live in the wrong place
Clinical notes in a paper folder or a personal phone, not attached to the client, and not readable by the colleague covering the appointment.
Everyone can see everything
Front-desk staff with the same access as practitioners, and no record of who changed what.
Multiple practitioners, one room
Scheduling a practitioner and a treatment room at once, without selling a slot that cannot physically be delivered.
Follow-up series are hard to track
A course of treatments spread over weeks, where the next appointment depends on the last one having happened.
How Vendzi handles it
The same problems, solved on one system
Everything below is in the product today — not a roadmap item.
Role-based staff access
Access is granted by role, so front-desk staff and practitioners see different parts of the record.
An audit trail on administrative changes
Administrative changes are recorded, so there is an answer to "who changed this, and when".
Practitioner and room availability together
A booking needs both the person and the space, and slots are claimed atomically so neither can be double-booked.
Deposits and payment links
Protect long or high-demand appointments with a deposit, and take payment online when the client cannot pay at the desk.
Data isolated per practice
Isolation is enforced in the database rather than in the application, so one practice’s records are not reachable from another.
A day on Vendzi
From first click to second visit
One record follows the client from the ad to the rebooking — nothing is retyped, nothing lives in a DM thread.
Morning
Booked in one click
The client picks a real opening with the practitioner they want. The slot is claimed atomically, so it cannot be sold twice.
Midday
Protected where it counts
A deposit guards the long treatments. The short ones stay frictionless — deposits are set per service.
Before
Reminded, not chased
Automatic reminders go out before the appointment, so the forgotten visit is the exception rather than the pattern.
During
Noted for next time
History, notes and preferences land on one client record, with role-based access deciding who can read what.
After
Rung up and rebooked
Services and retail go on one ticket at the counter, the payment is recorded against the client, and the next visit is booked.
The parts you will live in
The parts of the platform clinics & aesthetics use most
Same subscription underneath. These are the rooms you will spend the day in.
Every visit, attached to a person
Client records
Appointments, orders and payment history land on one client timeline, so you know who is returning and what they had last time.
- One record per client, shared across bookings and shop orders
- Visit and spend history
- Free-text notes for formula, preferences and allergies
- Search and filter by name, phone or email
Real availability, not a request form
Booking & calendar
Clients see the slots your staff can actually work, and a slot is claimed atomically — two people cannot book the same chair.
- Availability derived from each staff member’s hours and time off
- Per-service duration, so a colour appointment is not a haircut slot
- Deposits at booking for the services you want protected
- No-show tracking against the client record
The part you only notice when it is missing
Built for real operations
The engineering underneath, which is what makes a shop survive a busy Saturday and a compliance question.
- Per-shop data isolation enforced in the database, not the app layer
- Several locations under one account, each with its own hours
- Role-based staff access
- Audit trail on administrative changes
Your account, your money
Payments
Connect the payment provider you already use. Money settles to you; the platform never holds it.
- Per-shop provider connections with credentials stored server-side
- Card payments and PayPal, connected through each provider’s own onboarding
- Payment links sent by email, SMS or WhatsApp
- Amounts are authoritative on the server — the browser cannot set a price
Questions
Questions we get from clinics and aesthetics practices
If yours is not here, ask when you sign up — you will get a person.
Can different staff have different access?
Yes. Access is role-based, so practitioners and front-desk staff do not share the same visibility.
Is there a record of who changed what?
Administrative changes are written to an audit trail.
Can we schedule a practitioner and a room?
Availability is derived from staff hours and time off, and slots are claimed atomically so a slot cannot be sold twice.
Same platform
Also built for
Same platform underneath. What changes is which parts carry the weight — and nothing is locked in.
Begin
Ready to put the record somewhere that holds up?
Create your shop, add your services and hours, and start taking bookings today.
No developer needed · Connect the payment provider you already use